All about digital voice assistants
When we are all stuck in the hustle and bustle of life, hands-free and voice-based assistance would be nothing less than a miracle. Now with the advent of artificial intelligence and machine learning nothing seems impossible and unreachable. With the ever-changing and evolving technology, new gadgets have taken the center stage of the technology world and digital voice assistant is one of the spotlights.
The number of digital voice assistants is predicted to reach a staggering number of 8.4 billion units which is a number even higher than the world population. With the use of 110 million virtual assistants users in the US alone, it is no surprise that digital assistants have proven themselves to be the most useful gadget.
What makes the digital assistant so popular and preferred? Well, the answer lies in the details that beautify the experience.
What is exactly digital voice assistant?
To put it quite plainly, digital voice assistants are software, algorithms, and models that understand the given command in voice and perform the necessary task given. It could be your simple setting up alarms to make the working process seamless with real-time updates and assistance.
The aim of such digital voice assistants is to simulate natural conversations and answer the questions without the user surfing through the piles of references. It acts as a bridge between the user queries and the vast pool of information the internet offers. It helps the user receive the relevant information at the right time.
Difference between Digital Voice Assistant & Chatbot
Understanding the difference between chatbots and digital assistants is quite a task. Some of the pointers that make the understanding simpler are as below:
| Chatbots | Digital voice assistants |
|---|---|
| Chatbots are simpler programs and algorithms, handling simpler tasks that do not require many sources and information access. When you are asking for an assistant to set up an alarm, you are actually interacting with a chatbot who will converse in a natural conversation and perform the given tasks. They are used for relatively simpler tasks and conversations. | Digital voice assistants are the complex version of chatbots where they handle multiple sources and tasks at a time. For a task like, “ Schedule a flight to Phoenix for me next Sunday using my usual seating preferences, and arrange transportation to and from the airport.” the assistant would have to access multiple sources and have known the history of preferences of the user. |
| All digital assistants are chatbots. | All chatbots are not digital assistants. |
To put it simply, all chatbots are not digital assistants but all digital assistants are chatbots. With the more complex and varied algorithms in play, digital assistants can handle various types of tasks with ease and efficiency. They can switch between customer care chatbots answering the scripted questions to live chat with the agents portal whenever required.
It can act as a comprehensive solution to all the inter-departmental communications and positively affect the delivery rate of the projects.
Putting Smart in everything!
Taking over the simple tasks such as setting alarms or calling someone has been made a piece of cake by the digital voice assistants. Providing a personalized experience that is tailored according to the user’s day-to-day life has made the voice assistants more preferable.
Keeping things smart and simple, has a multitude of benefits and applications:
- User-focused and personalized experience for everyone: with machine learning and artificial intelligence in the picture, it is no task to analyze past behavior, product and services preference, location, and much more.
- Learning every time: machine learning learns from its past mistakes, analyzing what worked and what did not to provide the users with a better experience with every use.
- Automate the repetitive tasks: with wake commands or routines you can easily set up your digital assistants for performing your tasks on the go.
- Accessibility: For users with special needs and requirements, digital voice assistants can assist them to make their everyday tasks simpler and easier.
- Improve employee productivity: assistants can help in remembering important dates, scheduling meetings, or reminding the users about the meeting prior to the start.
- Digital assistants can access the database of the organizations and create inquisitive reports with powerful insights and action points.
- Improve e-commerce marketing with seamless and effective touchpoints for the customers to interact with.
- Remove the language barrier: with effective and accurate translation provided on the go, digital assistants can make you go further the language barrier.
- Multiple device support as the digital assistants get seamlessly integrated with the multiple devices and interfaces without any additional software.
Overlooking the benefits of the assistant, one would be amazed and inquisitive about the working of such gizmos. They work with algorithms that are designed to perform better with every use. Finely tuned to match your preferences and learn to get better with every use.
How do digital assistants do it all?
Built with efficacy and precision, digital voice assistants work with multiple algorithms running simultaneously to provide you with the best and personalized experience possible.
Here putting out all the parts to you:
- Automatic speech recognition systems [ASR]: these systems are designed to capture your voice and convert it into text so that the system can understand the command given. Various parts of automatic speech recognition involve acoustic modeling, pronunciation modeling, and language modeling.
- Artificial intelligence: next, your command converted into text is handed over to artificial intelligence for it to make sense of the command and perform the necessary action. Artificial intelligence gives the assistants true freedom to make sense of the language used with its cloud-based services and not limit its limited vocabulary.
- Natural language processing [NLP] : the set of algorithms that makes sense of the natural language used by the users. It tries to understand what the command is all about and assists artificial intelligence in performing the required action.
- Machine learning: learning from experiences is one such trait imitated by humans. Machine learning algorithms re-enforces the improvements and correct the mistakes made in the conversion to text by learning from the past mistakes and corrections made by the user.
By understanding the nuts and bolts, we truly come to appreciate the behind-the-screen chaos and algorithms in action.
But how can you incorporate digital voice assistants into your life and make it a little more bearable?
Here are some of the tasks that can be taken over by your assistant:
- Set up reminders such as reminding an employee to submit a file
- Navigate you through the traffic. Hands down one of the most useful features of voice assistants are when you have to reach your destination and traffic never leaves your way. Voice assistants can help you navigate to reach the destination in the shortest time possible
- Inter-connect the various departments of the organization such as marketing, sales, tech, and customer relations to run smooth conversions
- Get the right information at your fingertips
- Get answers specifically tailored to your questions so you don’t have to surf through the pool of articles on the web
- Start a call or message without ever touching your device
- Make recommendations and controlling devices at home or office
- Manage to-do lists
- Play your favorite music, get the latest scores and much more
Are you ready to start your journey the right way and experience a personalized conversation with digital voice assistants?
Start the right way
Only at Queppelin, we make the experiences seamless, personalized, and easy as pie. Get hands-on with our latest services to develop your very own digital voice assistant that works and moves with you.
Transcend into the new era of voice and digital. Take the next step and make the transactions smooth and easy to access.
Queppelin services help your team to plan, capture, manage, and report on work seamlessly with your design and our updated tech-ware. An assistant that works 24×7, in real-time and moves with the dynamics of the organization.
Start your journey the right way only with Queppelin!